Effective Date: August 20, 2026
At Wrecked, we want you to be satisfied with your purchase. This policy explains the conditions and procedures applicable to order cancellations, returns, exchanges, and refunds for purchases made through the Wrecked website.
By placing an order, you acknowledge and agree to the terms of this policy, subject to applicable law.
1. Order Cancellations
An order cancellation request may be submitted by contacting Wrecked through the contact details provided on our Contact Us page.
Cancellation requests are considered only if the order has not already been dispatched.
Once an order has been handed over to the courier or logistics provider, it may no longer be possible to cancel the order through Wrecked’s cancellation process.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to this policy.
2. Returns
Returns are accepted only where the product qualifies under the conditions described in this policy.
A return request must be submitted within 7 days of delivery.
To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- The product must not have been washed, altered, damaged, stained, or otherwise used.
- Original tags, labels, packaging, and other accessories supplied with the product should be retained where reasonably possible.
- The product must not show signs of wear, washing, perfume, deodorant, makeup, stains, or other use.
- The return request must be submitted within the applicable return period.
Wrecked reserves the right to inspect returned products before approving a return, exchange, replacement, or refund.
3. Products Not Eligible for Return
Unless required otherwise by applicable law, a return may be rejected where the product:
- Has been worn or used.
- Has been washed.
- Has been altered, modified, or damaged after delivery.
- Has stains, odours, marks, or other signs of use.
- Is returned without required tags or packaging where their absence prevents reasonable verification of the product’s condition.
- Is returned after the applicable return period.
- Does not meet the eligibility requirements described in this policy.
The final eligibility of a return will be determined after reasonable inspection of the returned product.
4. Size Exchanges
If Wrecked offers size exchanges, an eligible exchange request must be submitted within 7 days of delivery.
Size exchanges are subject to:
- Product availability
- The product being unused and in eligible condition
- The applicable exchange period
- Compliance with the return/exchange procedure
If the requested replacement size is unavailable, Wrecked may offer another appropriate resolution in accordance with this policy and applicable law.
Customers should carefully review the size chart available on the product page before placing an order.
5. Incorrect, Damaged or Defective Products
If you receive:
- A product different from the one ordered;
- A product damaged during delivery; or
- A product with a manufacturing or product defect,
please contact Wrecked as soon as reasonably possible after delivery and within 7 days.
We may request photographs, videos, order details, packaging information, or other reasonable evidence to assess the issue.
After reviewing the matter, Wrecked may provide an appropriate resolution, which may include a replacement, exchange, return, or refund, depending on the circumstances and applicable law.
Customers should retain the original product and packaging until the issue has been reviewed.
6. Return and Exchange Request Procedure
To request a return or exchange, contact Wrecked using the contact details provided on our Contact Us page.
Please provide:
- Order number
- Name used for the order
- Contact information
- Product name
- Reason for the request
- Relevant photographs or videos where requested
Wrecked will review the request and provide further instructions where the request is eligible.
Customers should not send products back to an address without first receiving return instructions from Wrecked.
7. Return Shipping
For returns resulting from an incorrect, damaged, or defective product attributable to Wrecked or the fulfillment process, Wrecked will handle the applicable return shipping arrangements.
For customer-requested returns or size exchanges, any applicable return-shipping arrangements or charges will be communicated to the customer before the return or exchange is processed.
8. Refunds
Where a refund is approved, it will generally be processed to the original payment method used for the transaction, where technically and reasonably possible.
The time taken for the refunded amount to appear in the customer’s bank account, card account, UPI account, or other payment method may depend on the relevant bank, card network, UPI provider, payment gateway, or financial institution.
Wrecked does not control the processing time of independent financial institutions.
9. Refund for Cancelled Orders
If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated after cancellation is approved.
Any refund will be processed in accordance with applicable law and the payment method used for the transaction.
10. Refunds for Returned Products
For an approved return, the refund will generally be initiated after the returned product has been received and inspected, where inspection is reasonably required.
Once a return has been received and approved, Wrecked will initiate the applicable refund promptly through the original payment method, where technically and reasonably possible.
If the returned product does not satisfy the eligibility requirements of this policy, Wrecked may reject the return and communicate the applicable next steps to the customer.
11. Exchanges and Refund Differences
If an exchange involves a product of a different price, any applicable price difference, refund, or additional payment will be handled as communicated by Wrecked before the exchange is completed.
Exchanges are subject to product availability.
12. Failed or Returned Deliveries
If an order is returned to Wrecked because of:
- An incorrect or incomplete address;
- Unavailability of the recipient;
- Repeated failed delivery attempts;
- Refusal of delivery; or
- Other circumstances attributable to the customer,
any cancellation, refund, or re-shipping will be handled based on the circumstances, applicable policy, and applicable law.
Additional shipping or handling costs may apply where a re-shipment is requested by the customer.
13. Fraudulent or Abusive Return Requests
Wrecked reserves the right to investigate return or refund requests where there are reasonable grounds to suspect fraud, misuse, repeated abuse of the return system, product substitution, intentional damage, false claims, or other misuse.
Where appropriate and permitted by law, Wrecked may refuse a fraudulent or abusive request and take reasonable steps to protect the business and its customers.
Nothing in this section is intended to restrict any legitimate consumer right or remedy available under applicable law.
14. Refunds for Payment Failures or Duplicate Payments
If a payment is unsuccessful but the customer’s account has been debited, the amount may be reversed or refunded through the applicable payment system according to the processing timelines of the relevant payment provider or financial institution.
If a customer has been charged more than once for the same order, the customer should contact Wrecked with the relevant transaction details so that the matter can be reviewed.
15. No Unauthorized Returns
Customers should not send products to Wrecked without first receiving return instructions or approval where such approval is required under this policy.
Unauthorized shipments may not be processed immediately and may result in delays in resolving the request.
16. Changes to This Policy
Wrecked may update this Cancellation, Return, Exchange & Refund Policy from time to time to reflect changes in our business, products, return procedures, payment systems, or applicable legal requirements.
The updated version will be published on this page with a revised effective date.
The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.
17. Contact Us
For cancellation, return, exchange, or refund requests, please contact Wrecked using the contact details provided on our Contact Us page.
Please include your order number and relevant details so that we can review your request efficiently.
By placing an order through the Wrecked website, you acknowledge that you have read and understood this Cancellation, Return, Exchange & Refund Policy, subject to applicable law.