Effective Date: August 20, 2026
At Wrecked, we aim to process and deliver your orders safely and within the estimated timelines communicated on our website.
This Shipping Policy explains how orders placed through the Wrecked website are processed, dispatched, and delivered.
1. Order Processing
Orders are processed after successful order confirmation and payment authorization, where applicable.
Orders are generally prepared for dispatch within 1–3 business days after the order is confirmed.
Business days do not include Sundays or public holidays unless otherwise stated.
During product launches, promotional periods, sales, holidays, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant delay affecting your order, Wrecked will make reasonable efforts to communicate the relevant information to you.
2. Shipping and Delivery
Once an order has been dispatched, it will be handed over to a third-party courier or logistics provider for delivery.
Estimated delivery time after dispatch is generally 3–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and are not guaranteed delivery dates.
Actual delivery times may vary because of factors including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Regional or local disruptions
- Incorrect or incomplete delivery information
- Remote or difficult-to-service locations
- Transportation or network disruptions
- High order volumes
- Circumstances beyond Wrecked’s reasonable control
Wrecked will make reasonable efforts to ensure that orders are dispatched and delivered within the communicated timelines.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer during the checkout process before the order is completed.
Any applicable shipping charges may vary depending on factors such as the delivery location, order value, shipping service, or promotional offers.
Where free shipping is offered, the applicable terms of the offer will be displayed on the website.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Valid mobile number
Wrecked is not responsible for delivery delays, failed deliveries, returns, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.
If you identify an error in your delivery information after placing an order, please contact Wrecked as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch, but an address cannot always be changed after an order has been handed over to the courier.
5. Courier Delivery Attempts
Our courier partners may make one or more delivery attempts according to their operational procedures.
Customers should ensure that someone is available at the provided delivery address to receive the order.
If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses delivery, or the courier is otherwise unable to complete delivery, the shipment may be returned to Wrecked.
Any cancellation, refund, or re-shipment resulting from an unsuccessful delivery will be handled in accordance with our Cancellation & Refund Policy and applicable law.
6. Tracking Information
Where tracking is available, Wrecked may provide the customer with a tracking number or tracking link after the order has been dispatched.
Tracking information is provided by the relevant courier or logistics provider and may take some time to become active after dispatch.
Courier tracking updates may occasionally be delayed or temporarily unavailable.
7. Delayed Shipments
If your order is delayed beyond the estimated delivery period, please contact us using the contact details provided on our Contact Us page.
Wrecked will make reasonable efforts to coordinate with the relevant courier or logistics provider and assist in resolving the issue.
However, delivery timelines may be affected by circumstances outside Wrecked’s direct control.
8. Lost or Damaged Shipments
If a shipment appears to have been lost, significantly damaged during transit, or otherwise affected before delivery, please contact Wrecked as soon as reasonably possible.
We may request relevant information, photographs, videos, packaging details, delivery information, or other reasonable evidence to investigate the matter with the courier or logistics provider.
After reviewing the circumstances, Wrecked will take an appropriate resolution in accordance with applicable law and our Cancellation & Refund Policy.
9. Incorrect, Damaged or Defective Products
If you receive a product that is incorrect, damaged, defective, or materially different from the product ordered, please contact Wrecked within the timeframe specified in our Cancellation & Refund Policy.
Please retain the original product, packaging, tags, labels, and other relevant materials until the issue has been reviewed, where reasonably possible.
We may request photographs or videos to verify the condition of the product.
Any approved return, exchange, replacement, or refund will be handled according to our applicable policy.
10. Multiple Items in One Order
Where an order contains multiple products, Wrecked may dispatch the products together or in separate shipments depending on product availability, fulfillment requirements, or logistics.
If an order is split into multiple shipments, the customer will not be charged additional shipping fees solely because Wrecked has chosen to ship the order separately, unless the applicable shipping terms communicated at checkout state otherwise.
11. Delivery Restrictions
Certain locations may have limited or unavailable delivery services due to courier coverage, security restrictions, geographic limitations, natural events, or other operational reasons.
If Wrecked is unable to deliver an order to the provided address, we may contact the customer to request an alternative eligible address or, where appropriate, cancel the affected order and process any applicable refund in accordance with our policies and applicable law.
12. Refusal of Delivery
Customers are advised to accept deliveries placed using their own account or contact information.
If a customer refuses or rejects a shipment without a valid reason, the order may be returned to Wrecked by the courier.
Any refund, cancellation, or re-shipping in such circumstances will be handled according to our Cancellation & Refund Policy and applicable law.
13. Force Majeure and Circumstances Beyond Our Control
Wrecked will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Extreme weather
- Government restrictions
- Strikes
- Transportation disruptions
- Courier or logistics disruptions
- Public emergencies
- Internet or technology failures
- Other unforeseen events
Where reasonably possible, Wrecked will take appropriate steps to minimize the effect of such circumstances and assist customers with affected orders.
14. Changes to This Shipping Policy
Wrecked may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics providers, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised effective date.
15. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact Wrecked using the contact details provided on our Contact Us page.
By placing an order through the Wrecked website, you acknowledge that you have read and understood this Shipping Policy.